UQ account privacy

All UQ account holders are required to provide password recovery information during the account activation process, including a personal (non-UQ) email address, mobile phone number and answers to security questions. Account holders with accounts that pre-date online password recovery are required to enter this information in the My.UQ profile page.

UQ collects this information for the purpose of facilitating and managing access to UQ systems and services, including:

• identity validation of account holders
• password recovery processes
• communicating with users regarding password and multi factor authentication operations.

Password recovery information is stored securely in UQ’s systems. Answers to security questions are one-way encrypted; they are not readable and cannot be decrypted.

UQ will not disclose your password recovery information to a third party without your agreement, except in accordance with the Information Privacy Act 2009 and other relevant privacy laws.

For further information, please refer to the University’s Privacy Management Policy.