About the Clinic

Welcome to the University of Queensland Small Animal Clinic and Veterinary Teaching Hospital at the St Lucia Campus.

Our priority is to provide all pets with the best possible veterinary care and we welcome this opportunity to let you know more about our professional staff and facilities.

The UQ Small Animal Clinic and Veterinary Teaching Hospital has a long history of providing exceptional veterinary services with a professional and personable approach.

We treat all pets as if they were our own and you can ensure we will take exceptional care of all your veterinary needs including annual checkups, flea and worming medications and pet products.  We are also here to offer advice on food, diet, behavior or any other matter should you need it.  Best of all, we are open 24 hours a day, every day of the year, just in case an emergency arises.

In addition to our general Clinic we are fortunate enough to also have a referral practice running from the same facility.  Just like being referred in human medicine – to see one of our Specialists you will need to be referred by your normal veterinarian, unless you are an existing client of our general clinic.

If you have any questions or concerns, please do not hesitate to contact us. We are here not only for your pet, but also for you.

Hours of operation

The University of Queensland Small Animal Clinic and Veterinary Teaching Hospital is open Monday to Friday (8am–6pm).

At any other time the Western Animal Emergency Centre staff will be on site for any emergencies that may eventuate for your companion.

School Mission Statement

We safeguard the health and welfare of companion and production animals through education and research

Our Clinic

Demonstrate excellence in veterinary care for the benefit of your students, research and the wider community.

General

General

Please ensure all your pets are restrained at all times within the clinic; dogs on a leash and cats in a carry cage. This is for their safety and the safety of other animals in the clinic.

All rights in copyright of all records, including radiographs, photographs and samples made by the University shall remain the property of the University of Queensland.

Records including radiographs, photographs and samples may be used in a confidential manner for the purpose of research and teaching to the benefit of animal health / welfare and student education. If you would prefer your records not to be used for this purpose, please see our reception staff.

The information the Small Animal Clinic and Veterinary Teaching Hospital collects is for the primary purpose of enabling the clinic to generate an individual file, to record patient history and treatment. Your information will remain confidential and will not be disclosed to a third party without your consent unless disclosure is authorised or required by law. You have a right to access personal information that the University holds about you, subject to any exceptions in relevant legislation. If you wish to seek access to your personal information, please contact the Right to Information and Privacy Coordinator at: rtip@uq.edu.au.  For information on how UQ manages personal information, please consult the UQ Privacy Management Policy. 

Terms and Conditions

Payment

Our fees are comparable to other veterinary practices in the region though we are able to offer many other services. Please note we do not offer accounts – fees must be paid in full at the time of service. Unfortunately we can no longer accept cheques. In some situations, clients may be able to apply for Care Credit, a form of financing offered by GE Credit. We must emphasise that approval for your application rests with GE, not the Veterinary Medical Centre. If your application is approved, you then repay GE over 3–6 months.

The Clinic will accept

On completion of a consultation, or discharge of your pet, you are required to pay the balance of your account in full.

If your pet is admitted for treatment or further tests, or hospitalised, you will need to pay half of the estimated quote upon admission. The balance is due upon discharge of your pet.

Should you be entitled to a discount, you must present your relevant discount card at each consultation.

If you do not finalise charges upon completion of a consultation, or discharge of your pet, you will forfeit any discount you may have been entitled to. This includes counter sales of food or other products

Visiting Hours

Visits to your pet in hospital are encouraged in most cases. However, the ICU can be a busy place and we may at times allow no visitors due to emergency procedures or other treatments being conducted.  Please be patient with staff during this time.

Visiting times are best between the following hours
(however please call first to arrange an appropriate time to visit):

Mon-Fri

  • 5pm-6pm
  • 9pm-11pm

Sat & Sun

  • 9am-11am
  • 1pm-3pm
  • 5pm-7pm
  • 9pm-11pm

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