There are a number of important things to do before you leave and when you arrrive in your host destination to ensure you are covered by health and travel insurance.
As soon as you arrive in your host country, please update your contact details in mySI-net. This will enable UQ to stay in contact with you while you are abroad.
In case of natural disasters or international conflict, The University of Queensland needs to know where our students are all times. As such, all UQ exchange students are required to complete the UQ Abroad Travel Spreadsheet to provide UQ with an emergency contact and your travel details.
If you are going on exchange, you will automatically be sent a copy of the travel spread sheet, which you will be asked to complete and return to UQ Abroad via email. In order to be covered by UQ’s Corporate Travel and Health insurance, UQ Abroad must receive a completed copy of your travel spread sheet.
After completing the travel spreadsheet, students going on exchange will be covered by The University of Queensland’s Corporate Travel Insurance for up to two semesters (maximum 12 months), which includes five days immediately before the first semester (including any orientation and compulsory language classes) and five days immediately after the designated exam period for the second semester.
Please note that the period between semesters is covered by UQ's insurance policy subject to the rule of "travelling further than 60 km from the approved location AND NOT staying overnight" (#3 stated in the policy summary). The policy summary can be found online. Please note that this page is password protected and you will be required to login using your UQ Username and Password.
Items covered by UQ’s Corporate Travel Insurance include medical expenses overseas, medical evacuation, luggage, personal effects, credit cards and specific items (e.g. laptop).
If you are planning to travel either before or after your exchange period, you will need to take out additional insurance to cover these periods. You can find out more about purchasing additional insurance at the link above or by talking to your travel agent.
Please note: Students with dual citizenship studying in the country of which they are a citizen may not be able to claim medical expenses through the UQ insurance if they are eligible to receive medical benefits through being a citizen of the country in which they are studying. If students are not eligible to receive medical benefits through that country's healthcare system due to residency (or other requirements) students will continue to be covered for medical expenses through UQ's insurance.
The conditions of the insurance cover changed on October 30, 2012. Please see below whether you are affected by these changes.
- I began my exchange before October 30, 2012, and am staying for one semester - You will continue to be insured by UQ’s insurance under the previous conditions until the end of your current exchange.
- I began my exchange before October 30, 2012 and am staying for two semesters as indicated in my initial application - You will continue to be insured by UQ’s insurance under the previous conditions until the end of your current exchange.
- I began my exchange before October 30, 2012 but I am extending my exchange for an additional semester at my current host university - You will continue to be insured by UQ’s insurance under the previous conditions until the end of your current semester but you will be insured under the new conditions for the second semester of your exchange (for the new conditions see http://www.fbs.uq.edu.au/docs/insurance/Student%20Travel%20Insurance.pdf).
- I will begin my exchange after October 30, 2012 – You will be insured under the new conditions (see http://www.fbs.uq.edu.au/docs/insurance/Student%20Travel%20Insurance.pdf)
If you have any questions about UQ’s Corporate Travel Insurance, please contact UQ's Finance and Business Services Division via firstname.lastname@example.org or call 61 7 3365 3075.
Many exchange partners require students to purchase a health insurance package – in addition to the UQ insurance - to meet student visa requirements.. Partners from the following countries have indicated that exchange students will not be required to purchase insurance additional to the UQ insurance: Chile, Czech Republic, Denmark, Finland, Hong Kong, Republic of Korea, Malaysia, The Netherlands, NZ, Sweden, The UK, Spain, Switzerland and Thailand.
You may also be required to present proof of what is covered in the UQ policy in order to be exempt from purchasing your host university’s insurance policy. Please contact the UQ Abroad office if you require further information about UQ’s Corporate Travel and Health Insurance policy.
If you require proof of UQ’s insurance coverage in order to obtain your student visa or for host university enrolment, you need to request a Request for Certificate of Currency from the insurance provider. This is a document that certifies that UQ has a current insurance policy in place that covers you during your exchange and shows the type, limits, and period of coverage.
If you need to make a claim for medical expenses or to replace stolen, lost or damaged electronic equipment, for example, fill out and follow the instructions on a Travel Insurance Claim Form. Please note that all claims must be lodged within 30 days after the date of the occurrence. Remember to check applicable excesses prior to lodging a claim.
If you are an international student studying at UQ, you are entitled to apply for Overseas Student Health Cover (OSHC) credit for any period you are out of Australia for longer than one month. This includes the period you are studying outside of Australia on exchange.
To apply for OSHC credit, you will need to provide a copy of your passport Photo ID page and Immigration Australia stamps for Departure and Arrival to the OSHC Representative at the St Lucia Student Centre within 28 days of returning to Australia. A refund for the unused portion of the OSHC can be obtained from Worldcare at the end of your degree program.