Restate the question to check your understanding and ensure that all have heard Listen carefully to the question Always let the questioner finish Repeat question to ensure your understanding is correct Ask the questioner to clarify if you are not sure what they mean Sound interested and sincere Establish eye contact with the questioner Respond to questioner and broader audience Be concise and honest If you don’t know the answer to a question, throw the question back to the rest of the group NEVER bluff or lie if you don’t know the answer If no-one knows, tell them you will find out and get back to them via email.