What provisions have been made to assure a robust and secure technical infrastructure? Given the relatively rapid pace of change in modern IT, what policies or procedures are in place to keep infrastructure reasonably up-to-date?

Processes
Review of technical/physical infrastructure needs

Oversight
ITSPP
ITS (Technical)
SPAM (space needs)

What are the provisions for reliability, privacy, safety and security of IT facilities (those provided by the University and those provided through contractual arrangements)?

Processes
Policy and procedures

Oversight
ITSPP
ITS

Is help available for all software and delivery systems specified by the University as required for the program?

Processes
Technical support

Oversight
ITS

For any program or course using online or web-based material, is the following support provided?
- Do students have access through the duration of the course/program to technical assistance?
- When a student or teacher proceeds from one course or program to another, is it necessary to learn another software program or set of technical procedures?
- Is a help desk function realistically available to students during hours when it is likely to be needed?


Processes
Technical support
Operational planning
Student IT training

Oversight
Library AskIT
Faculties/schools
AskIT

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