Administrative Improvement Programme

The Administrative Improvement Programme is a small team working on initiatives that aim to improve the effectiveness and efficiency of administrative processes at the University. 

The programme, reporting through the Corporate Operations Division, was created in 2009 and initially focussed on performance issues identified in an independent audit of UQ-wide administrative services conducted in 2008. During 2010 the scope of work undertaken by the team crystallised into two major projects – the Student Lifecycle Experience Project and the Policy and Procedures Library project. Details of these projects, and other areas of interest to the AIP, can be found from the Current Areas of Work link on this page.

The team maintains contact with schools and divisions through a pilot group of School Managers from each faculty and through various staff in central units across the organisation. We welcome suggestions from anyone who has ideas on how processes may be improved. 

If you have any ideas for improvements, or frustrations with inefficient processes, please let us know via our suggestion box link on this web page. Please also contact us if you have developed a solution which could be shared with the rest of UQ.

On this site