Feedback & Complaints

Provide feedback to the OH&S Division

Lodge a complaint in relation to an OH&S matter

The University recognises that an effective complaints management system will not only improve customer service but will also assist in the identification of systemic and re-occurring administrative problems. The University welcomes all forms of feedback, including complaints, on its services and products. A complaint is defined as:  an expression of dissatisfaction with a product or service offered or provided by the University, whether voiced by a member of the public, an employee or a student.

Complaints Review

If you have previously lodged a complaint, and are dissatisfied with how your complaint has been managed, please refer to the UQ Complaints Management website for direction on how to request a formal review,

• http://www.uq.edu.au/about/complaints-management

Conflict Resolution / Grievance Processes

• 5.70.8 Staff Grievance Resolution Policy
• 3.40.10 Student Grievance Resolution Policy
• Staff Grievance Resolution Flowchart

On this site