Prentice Centre
The University of Queensland
February 29, 1996
Internet Services
Current for 1996
Contents INTERNET SERVICES FOR EXTERNAL CLIENTS
  1. PERSONAL DIAL-IN CONNECTIONS

  2. DIAL-IN SERVICES FOR ORGANISATIONS

  3. ASYNCHRONOUS PERMANENT CONNECTION VIA SLIP OR PPP

  4. SYNCHRONOUS CONNECTION AT UP TO 2 MBPS

  5. BATCHED NEWS FEED, MX RECORD DELEGATION, MAIL SPOOLING FOR CLIENTS OF OTHER ISPS
    • 5.1 Pricing

  6. LOCATION OF EQUIPMENT IN PRENTICE CENTRE MACHINE ROOM
    • 6.1 Pricing

  7. FACILITIES MANAGEMENT
  8. DOMAIN NAME SERVICE
  9. WORLD WIDE WEB SERVICES
  10. BILLING
  11. CONDITIONS OF USE
    • 11.1 Security
    • 11.2 Contract Duration and Termination
    • 11.3 Legal and Socially Acceptable Use
    • 11.4 Application Gateways

  12. APPENDIX A - PRODUCT SUMMARY AND PRICE LIST

INTERNET SERVICES FOR EXTERNAL CLIENTS

The University of Queensland offers a range of Internet services. These services are designed to meet the needs of individuals and organisations.

1 Personal Dial-in Connections

1.1 Terminal Emulation

This service involves the use of two services from the university.

Prentice Centre Fact Sheet 4 titled Network Service Kits for non-UQ Clients has more details of these services.

To use this service, the client, using a modem connected to a personal computer, dials The University of Queensland modem bank and connects to their Resource Account. and from there to the Internet. All that is required on the client's computer is a terminal emulation and communications package such as KERMIT or Telix.

Internet access is via file transfer, remote login, gopher access and a text-based worldwide web browser. With a resource account a client can produce documents for the worldwide web and will get a link from the UQ page under the name of the acccount. For other worldwide web services see 8 below.

1.2 Dial-in SLIP or PPP

Using the same modem and connection method as in (a), the client can install Serial Line Internet Protocol (SLIP) or Point to Point Protocol (PPP) software on their PC. The PC then becomes a full Internet node. When Internet applications are installed and run on the PC the client has direct access to internet services. They do not need to connect to a Resource Account.. Using this service can provide the user with a graphical interface for internet access depending on the applications used.

This service only requires an Access Account unless electronic mail or other spooled services are required. In this case the user must also have a Resource Account to which mail can be sent when they are not connected.

1.3 Common Interest Groups

Common Interest Groups (CIGs) provide a mechanism for encouraging groups of users with common interests to communicate within the group and share network experiences. The CIG mechanism also offers a reduced cost service because the CIG is responsible for performing many administrative functions.

Prentice Client Services can provide details of existing CIGs which may be appropriate for new clients.

1.4 Usage Restrictions

There are no absolute time limits imposed but some restrictions, designed to provide the fairest allocation of modem resources, are in place. There are two situations when continuity of service will not be guaranteed:
  1. When the modem bank is congested those users who have exceeded their threshold may be disconnected (starting with user who is most over their threshold).
  2. During peak periods the length of calls are restricted. Currently peak time is considered to be between 9pm and midnight during which time calls of longer than 90 minutes will be disconnected.

These algorithms are constantly under review in order to provide the best possible service for all users.

Personal dial-in accounts are not eligible to receive newsfeeds, any domain delegation other than that normally supplied with the account and IP address or email sent directly to the SLIP/PPP host. (In order to receive email, the owner of the account must have an email account either at Prentice or elsewhere.)

1.5 Pricing


Dial-in Access Account		External		$300 pa
(basic 25hr threshold)		CIG members		$150 pa
				Students of other 	$150 pa
                                Universities
Resource Account
				External		$500 pa
				CIG members		$150 pa

Upgraded threshold
				to 50hr/week    	+$150 pa
				to 75hr/week    	+$300 pa

2 Dial-in services for Organisations

Organisations may wish to use dialup connections in order to collect batched newsfeeds or store-and-forward email services. Prentice provides a range of products:

2.1 Dial-in Account

These accounts, although they are for organisations, are not personal accounts that can be used by a number of people within an organisations. Organisational accounts are not sold with email addresses or resource accounts.

Organisation dial-in accounts are subject to login thresholds and limitations in the same way as personal dial-in accounts. Weekly thresholds of 25, 75 and unlimited hours are available. The basic account can be used to receive a news feed restricted to <5 Mbyte/day over UUCP without extra charge.

Clients with unlimited dialup accounts are entitled to all other services detailed under "Asynchronous Permanent Connection via SLIP or PPP." (the same charges apply).

2.2 Full Batched News Feed, MX Record Delegation, Mail Spooling

These accounts are usually used to receive batched newsfeeds using either UUCP or MHSnet spooling. Prentice will accept the primary MX record in order to gateway electronic mail services.

In general news feeds will be provided using MHSnet or UUCP either using terminal connections or a restricted SLIP link. Full IP access to the internet can be provided, but volume charges will then apply. Clients who have permanent connections to the Internet may receive news using an NNTP feed.

2.3 Pricing

Organisational Dial-in accounts:
				25hr/week threshold:		$300/annum
				50hr/week threshold:		$1000/annum
				unlimited connect time		$2000/annum
Batched news, Mail, MX delegation                               $700/annum 
or delegation of >3 domains		

Volume Charges
				Newsfeed:			free
				MHSnet feed			$1000/annum
				Full Internet access		$1000/annum min.
  				                (as for Async. perm. connection)

3 Asynchronous Permanent Connection via SLIP or PPP

For more than about 6 users, it may be more economical (and certainly more functional) to install a permanent SLIP/PPP link between a UNIX workstation and the Prentice Centre. This machine can then receive electronic mail and USENET news for a number of users and run any Internet applications the client wishes.

Suitable machines would be Unix workstations such as SUN or DEC workstations. Alternatively, a high-end PC (486 DX2 66/DX4-100 MHz, VGA, 16 Megabytes of RAM, 700 MB of SCSI hard disk storage) running NetBSD Unix software. Prentice staff are available to install NetBSD at normal consulting rates if required. However, if clients have a server, they will be responsible for its maintenance and would hence require someone with some knowledge of system administration.

The client will need have a Telecom line installed, without handset, terminated at Computer Room 1, the Prentice Building (42), The University of Queensland and a dial-up modem to connect to it. All modems must be Austel approved and V.34 compliant modems with data compression are recommended.

3.1 Pricing

• Establishment Fee								$300

• Network Access Charge								$1300pa
     Use of network infrastructure, DNS secondarying (up to 3 domains) and access to 
     news (limited NNTP news feeds only - an extra charge applies for batched news feeds.)

• Full batched news feed and/or delegation of >3 domains and/or MX secondarying
										$700pa
• Traffic Volume charge
These are the maximum charges that will be incurred. Actual volume charges are likely to 
be lower. Please note the monthly minimum.
Received Traffic							   	<50c/MB
Quarterly Minimum								$250 

4 Synchronous Connection at up to 2 Mbps

This service is similar in functionality to 3 above, but allows considerably higher-speed connections. The client can elect to supply all the equipment required for connection to ethernet or in the near future will have the option to use dialup ISDN. With the latter, which will be available shortly, the client will have permanent access to a Prentice owned ISDN channel and router port.

If the client elects to have an ISDN line installed they will need to arrange with Telecom for a new ISDN microlink terminated at the University of Queensland, in Machine Room 1 of the Prentice Building (Building 42). A terminal adapter and a bridge or router must also be supplied.

Provision can also be made for locating microwave equipment on the roof of the Prentice Building. If a microwave link is used all equipment must be supplied by the client.

4.1 Pricing

• Establishment Fee								$500
• Network Access Charge								$2000pa
   Use of network infrastructure, DNS secondarying (up to 3 domains) and access to 
   news (limited NNTP news feeds only - an extra charge applies for batched news feeds.)

• Full batched news feed and/or delegation of >3 domains and/or MX secondarying		
										$700pa
•UQ Dialup ISDN Service (Optional Service - Available 1996)
Per 64K ISDN Channel								$1600pa 
•Location of Microwave Equipment on Prentice Building Roof (Optional Service)
										$5000pa
• Traffic Volume charge 
These are the maximum charges that will be incurred.  Actual volume charges are likely 
to be lower. Please note the monthly minimum.
Received Traffic								<50c/MB
Quarterly Minimum								$500 

5 Batched News Feed, MX Record Delegation, Mail Spooling for Clients of other ISPs

Prentice will provide these services for clients of other Internet service providers. In general news feeds will be provided using UUCP over IP or NNTP.

5.1 Pricing

• Full batched/NNTP news feed, MX secondary, DNS secondary		$700pa

6 Location of Equipment in Prentice Centre Machine Room

This service is designed for clients who wish to provide information to internet users. This will most likely be in the form of a World Wide Web Server or public file transfer (FTP) area. Clients may wish to locate their equipment at the Prentice Centre in order to reduce traffic on their remote link. Controlled environment space is available within the Prentice Computer Room for this purpose. The service includes air conditioning, UPS power (up to 1KVA), business hour access and one ethernet connection (extra ethernet connections are available for an additional fee).

Access to the internet is via this server and the client may install communication equipment in the rack space for remote access, rather than use the above services. If clients' clients choose to use the University modem bank to access this server and the internet they will be charged as for common interest group members (see 1 above).

Note that Prentice staff are not available for any activity associated with client equipment without a facilities management contract.

6.1 Pricing

• Establishment Fee							$1,000
• Rental of 30 rack inches (19 inch standard rack), or equivalent
									$2,000 pa
• Network Access Fee							$2,000 pa
  Extra Ethernet Connections to Rack Space (one is included with standard rental)			
								$1,000 pa/per port
• Traffic Volume charge 
These are the maximum charges that will be incurred.  Actual volume charges are likely 
to be lower. Please note the monthly minimum.
Received Traffic (external to UQ)					<50c/MB
Quarterly Minimum							$500 

7 Facilities Management

Prentice also offers various levels of facilities management for systems installed under item 4 above. The available services include, backups, security audits, system administration and routine hardware maintenance.

Individual quotes can be obtained for these services based on the specific requirements of the client. Please contact Allan Woodland, Associate Director - Operations (Phone: 3365 4017; Email; a.woodland@cc.uq.oz.au), for further information regarding facilities management services.

8 Domain Name Service

Clients using permanent connections as described in services 3 and 4 above or organisational dial-in accounts (section 2) may wish to register a domain name of the form:
                company.com.au
This will permit electronic mail addresses of the form:
                firstname.surname@company.com.au

The university will secondary a client's domain and under some circumstances may be able to offer a primary name server. This service is provided free of charge for up to 3 domains for clients using Prentice as their ISP. Clients wishing to have more than three domains delegated/secondaried through UQ and clients of other ISPs will be charged $700/annum for the service.

The University has reserved a range of IP addresses which are available for clients use or alternatively clients may wish to or already have registered their own range of IP addresses. Clients who use address space registered to UQ will be able to use the address space only for as long as they are clients of the Prentice ISP. Currently there is no charge for registration of a domain name but this may change. Prentice Centre can assist with this process or the client can arrange this directly with the appropriate authority. Clients not wishing to register a domain name will automatically fall under the university domain: client.uq.edu.au

9 World Wide Web Services

The Prentice Centre can offer a number of World Wide Web related services. These include For more details and costing please contact Michael McCarthy (Phone: 3365 4281 or Email m.mccarthy@cc.uq.oz.au).

10 Billing

Annual Fees are payable in advance on an annual or quarterly basis.

The Quarterly Minimum traffic charge is payable in advance each quarter.

Excess traffic charges (if any) will be invoiced at the end of each quarter.

11 Conditions of Use

11.1 Security

The client agrees to maintain and administer an appropriate security policy which includes the clients staff and computers and the client's clients.

The client undertakes to report all security incidents to AUSCERT within 12 hours of discovery of such an incident.

11.2 Contract Duration and Termination

Unless otherwises stated at the beginning of the contract period, clients must commit to pay for one full year's service. Thereafter, the contract may be terminated on 3 months' notice.

11.3 Legal and Socially Acceptable Use

Please see reverse side of attached application forms.

11.4 Application Gateways

Clients may be directed to use specific application gateway services from time to time. The aim of such direction will be to:

APPENDIX A - Product Summary and Price List

Product CodeService DescriptionBilling PeriodAmount
PERSONAL DIAL-IN CONNECTIONS (No Volume Charging)
NS-NAEXTA Individual Dial-in Access - External Client Year 300
NS-NAEXTQ Quarter 75
NS-NACIGA CIG Member Year 150
NS-NACIGQ Quarter 38
NS-NASTU Student of other Uni. Year 150
ND-RAEXTA Resource Account External Client Year 500
ND-RAEXTQ Quarter 125
ND-RACIGA CIG Member Year 150
ND-RACIGQ Quarter 38
NS-UP50A Upgraded Threshold To 50hr/week - All users Year 150
NS-UP50Q Quarter 38
NS-UP75A To 75hr/week - All users Year 300
NS-UP75Q Quarter 75
DIALIN ACCESS FOR ORGANISATIONS
NS-ORG25A Organisational Dial-in Access - 25 hr/week threshold Year 300
NS-ORG25Q Quarter 75
NS-ORG75A 75 hr/week threshold Year 1000
NS-ORG75Q Quarter 250
NS-ORGULA unlimited time Year 2000
NS-ORGULQ Quarter 500
ND-NWSER Batched News, Mail, MX or delegation >3 domains Year 700
ND- NWSERQ Quarter 175
NS-NEWTR Traffic for Organisation Dial-in - Newsfeed only --- No Charge
NS-MHSTRA - MHSNet Feed only Year 1000
NS-MHSTRQ Quarter 250
Traffic Volume charge for Full Intenet Access Per MB
NS-ORGTRAF Minimum Charge Quarter 250
NS-EXTRAF Excess Traffic Quarter On Usage
ASYNCHRONOUS PERMANENT CONNECTION VIA SLIP OR PPP
NS-ACONEST Establishment Fee for Asynchronous Connection Once-off 300
NS-ASYNCA Network Access Charge for Async. Connection Year 1300
NS-ASYNCQ Quarter 325
NS-ATRAF Traffic Volume charge (per MB) Min.Charge Quarter 250
NS-EXTRAF Excess Traffic Quarter On Usage
ND-NWSER Batched News, MX or >3 domain delegations Year 700
ND- NWSERQ Quarter 175
SYNCHRONOUS CONNECTION AT UP TO 2 Mbps
NS-SCONEST Establishment Fee for Synchronous Connection Once-off 500
NS-SYNCA Network Access Charge for Synchronous Connection Year 2000
NS-SYNCQ Quarter 500
NS-ATRAF Traffic Volume charge (per MB) Min.Charge Quarter 500
NS-EXTRAF Excess Traffic Quarter On Usage
NS-MIRCROA Location of Microwave Equipment on Roof Year 5000
NS-MIRCROQ Quarter 1250
NS-ISDNA Rental ISDN Channel - per 64Kbps Year 1600
NS-ISNDQ Quarter 400
ND-NWSER Batched News, MX or >3 domain delegations Year 700
ND- NWSERQ Quarter 175
LOCATION OF EQUIPMENT IN PRENTICE CETNRE MACHINE ROOM
NS-RENTEST Establishment Fee for Machine Room Rental Once-off 1000
NS-RENTA Rental of 30 rach inches (19" rack) or equivalent. Year 2000
NS-RENTQ Quarter 500
NS-DIRECTA Network Access charge for direct connection Year 2000
NS-DIRECTQ Quarter 500
NS-DIRTRAF Traffic Volume charge (per MB) Min.Charge Quarter 500
NS-EXTRAF Excess Traffic Quarter On Usage
NS-ETHERA Additional Ethernet Connections (per connection) Year 1000
NS-ETHERQ Quarter 250
ND-NWSER Batched News, MX or >3 domain delegations Year 700
ND-NWSERQ Quarter 175
SERVICES FOR CLIENTS OF OTHER ISP
ND-ISPNEW Spooled/Batched Services for clients of other ISP Year 700
ND-ISPNEWQ Quarter 175
TRAFFIC VOLUME RATES
Received Traffic - External to UQ £50c/MB
INFORMATION TECHNOLOGY SUPPORT FOR THE UNIVERSITY OF QUEENSLAND 29-FEB-96