• 1.1 On or before the census date: An international student who cancels enrolment during the period beginning immediately after the University receives the student's written acceptance of the offer of a place, until the date which is three weeks before classes/the research quarter commence/s must pay an administrative charge of AUD$1000 or if the student is an MBBS (UQ Ochsner) student whose written contract with the University requires the student to pay all tuition fees in US dollars, the student must pay an administrative charge of US$1000.
  
  Cancellation of enrolment by an international student after the date, which is three weeks before classes/the research quarter commence/s, until the census date, will incur an administrative charge of AUD$3000, or if the student is an MBBS (UQ Ochsner) student whose written contract with the University requires the student to pay all tuition fees in US dollars, the student must pay an administrative charge of US$3000.
  
  The remainder of tuition fees paid, less any other incurred charges, will be refunded. The final date for cancellation is the census date.
   
• 1.2 After the census date: After the census date, the University will not refund tuition fees.
   
• 1.3 Determination of special cases: Students can apply to the Academic Registrar and in accordance with the University’s Fee Rules, to have a variation in the administrative charge in the following circumstances:
  • they are unable to obtain a student visa;
  • they failed to meet the University’s English language entry requirements;
  • where the issue is not clearly dealt with in the rules.
     
• 1.4 In the event of a program not being delivered:  In the unlikely event that the University is unable to deliver a program in full, the student will be offered a refund of all the course money paid to date. The refund will be paid within 2 weeks of the day on which the program ceased being provided. Alternatively, the student may be offered enrolment in another program by the University at no extra cost to the student.

  A student has the right to choose a full refund of tuition fees, or to accept a place in another program. If a student chooses placement in another program, the University will ask the student to sign a document to indicate that the student accepts the placement.

• 2.1 On or before the census date: The University will refund tuition fees fully to students for the current semester/research quarter enrolment if notified in writing of the withdrawal or cancellation by the census date.
   
• 2.2 After the census date: After the census date, the University will not refund tuition fees.
   
• 3 Students granted permanent residency status:  Any student granted permanent residency status before the census date in a semester/research quarter and who, by that date, provides the University with the appropriate documentary evidence of changed visa status, and continues her or his current enrolment as a domestic student, must pay full domestic student tuition fees, for the semester/research quarter in which the status changed and any semester/research quarter thereafter unless a Commonwealth supported place is obtained by the semester/research quarter census date. Any payment in excess of the charges for the semester/research quarter, may be refunded to the payer, otherwise the provisions in rule 1.2 above will apply.

Requests for tuition fee refunds must be made in writing to the Academic Registrar and submitted to the Student Centre. Refunds are generally made to the person who originally paid the tuition fees and are generally processed within 28 days. For payments received online, a refund will be processed to the payer’s credit card provided the payment was made within the past nine months and the card is still valid. For other types of payments received, refunds can be paid into a nominated Australian bank account or transferred to a bank account in the student’s home country.

To apply for a refund, students use the Student Fees Refund Request form, which is available in Word, or PDF.

International students wishing to withdraw completely from a program before the census date must complete an Application to Withdraw form.

Refunds of tuition fees to an MBBS (UQ Ochsner) student, whose written contract with the University requires the student to pay all tuition fees in US dollars, will be made in US dollars.  

• OSHC Worldcare
  If a student cancels OSHC cover prior to arrival in Australia, OSHC Worldcare will refund the OSHC amount paid. For students who cancel OSHC cover after arrival in Australia, OSHC Worldcare will refund the OSHC amount paid, less a minimum cover of three months.
   
• Other healthcare providers
  Students who use other healthcare providers should consult their provider about refund provisions in the event of cancellation.  

If a student withdraws from a program/course after the census date due to special circumstances, the student may be eligible to apply for Removal of Financial Liability Due To Special Circumstances. For full details visit the Removal of financial liability page. Students may apply to the Academic Registrar in writing to have their financial liability removed if they can show that all of the following requirements are met, and supply independent supporting documentation:

• application is made within 12 months of when the student withdrew from the course(s) or, if the student has not withdrawn, within 12 months of the end of the study period during which the course was undertaken; and
   
• due to special circumstances, the student was unable to complete the course requirements; and
  
   
• the full impact of the special circumstances were not known until on or after the Census date for the relevant semester; and
  
   
• those special circumstances were beyond the student’s control, and
  
   
• these circumstances made it impracticable for the student to complete the requirements of the course

In the event a student’s application for removal of financial liability due to special circumstances is successful, the procedures for applying for a refund outlined in the section ‘Application for and payment of refunds’ are to be followed.

Any agreement does not remove the right to take further action under Australia’s consumer protection laws or prohibit the student’s right to pursue other legal remedies.

• Student Fees  http://www.uq.edu.au/uqanswers/ 
   
• MBBS (UQOchsner): email School of Medicine