Tuition Fees 1 Commencing students A student attending in the first semester of enrolment at The University of Queensland who cancels enrolment or withdraws from a program: 1.1 before the Census Date An international student who cancels enrolment before the final date for cancellation in the first semester of enrolment must pay an administrative charge of AUD$1000. The remainder of tuition fees paid will be refunded. The final date for cancellation is the Census Date, which is March 31 in first semester, August 31 in second semester, and the end of the second week of the summer semester. 1.2 after the Census Date After the Census Date, the University will not refund tuition fees. 1.3 Determination of special cases Students can apply to the Academic Registrar and in accordance with the University’s Fee Rules, to have a variation in the AUD$1000 administrative charge in the following circumstances: A they are unable to obtain a student visa; B they failed to meet the University’s English language entry requirements; C where the issue is not clearly dealt with in the rules   2 Continuing students A student who has attended for one or more semesters of enrolment at the University and who cancels enrolment or withdraws from a program: 2.1 before the Census Date The University will refund tuition fees fully to students for the current semester enrolment if notifi ed in writing of the withdrawal or cancellation before the Census Date. 2.2 after the Census Date After the Census Date, the University will not refund tuition fees. 3 Students granted permanent residency status Any student granted permanent residency status before the Census Date in a semester and who, by that date, provides the University with the appropriate documentary evidence of changed visa status, and continues her or his current enrolment as a tuition fee-payer, will have the difference in the international student fees and domestic student fees for the semester in which the status changed, refunded, otherwise the provisions in rule 1.2 will apply.   Application and payment of refunds Requests for tuition fee refunds must be made in writing to the Academic Registrar and submitted to the Student Centre. Refunds are generally made to the person who originally paid the tuition fees and are generally processed within 28 days. For payments received online, a refund will be processed to the payer’s credit card provided the payment was made within the past nine months and the card is still valid. For other types of payments received, refunds can be paid into a nominated Australian bank account or transferred to a bank account in the student’s home country.   Refunds of Overseas Student Health Cover (OSHC) A) OSHC Worldcare If a student cancels OSHC cover prior to arrival in Australia, OSHC Worldcare will refund the OSHC amount paid. For students who cancel OSHC cover after arrival in Australia, OSHC Worldcare will refund the OSHC amount paid, less a minimum cover of three months. B) other healthcare providers Students who use other healthcare providers should consult their provider about refund provisions in the event of cancellation.   Refunds in special circumstances after the Census Date If a student withdraws from a program/course after the Census Date due to special circumstances, the student may be eligible to apply for Removal of Financial Liability Due To Special Circumstances. For full details visit the  Removal of financial liability page. Students may apply to the Academic Registrar to have their financial liability removed if they can show that all of the following requirements are met, and supply independent supporting documentation: A application is made within 12 months of when the student withdrew from the course(s) or within 12 months of the end of the study period during which the course was undertaken; and B due to special circumstances, the student was unable to complete the course requirements; and C the full impact of the special circumstances were not known until on or after the Census Date for the relevant semester; and D those special circumstances were beyond the student’s control. Fee Refund Guidelines and an Application to Withdraw form are available on myAdvisor at www.uq.edu.au/myadvisor. Any agreement does not remove the right to take further action under Australia’s consumer protection laws or prohibit the student’s right to pursue other legal remedies. Note that all fi nancial transactions conducted by The University of Queensland are undertaken in Australian dollars.   Contact:  applicationstatus@uq.edu.au Further Information: Australian Consumer Protection