Ipswich Staff IT - Frequently Asked Questions

This page is a list of commonly asked Ipswich-specific IT questions and their solutions.

How to map an Ipswich Network Printer

  • Using Internet Explorer navigate to http://uqiprint01.uqi.uq.edu.au/printers/ (this currently does not work in other browsers)
  • A list of printers will appear to which you have permission to print to. If you cannot see the printer you require, please call the Help Desk on 54239.
  • Click on the printer you wish to install onto your PC.
  • Click on the Connect link on the left menu, located under Printer Actions
  • When the Add Printer Connection box appears, click Yes
  • Your printer will start to install onto your computer. This may take a few minutes. Do not close the window until a message appears saying "The printer has been installed on your machine".

Alternatively you can click here to open a pdf file containing these instructions with pictures of each step. 

 

Connecting to the Ipswich File Shares when off campus

First Step - VPN (Virtual Private Network)

For all off campus network access, VPN needs to be installed onto your compuand connected before mapping a Ipswich File share.  To download and install VPN follow the helpdesk guides.


Windows:

Mapping a Connection to Your H Drive 

This will make your H drive accessible through 'My Computer'. 

  1. Open My Computer
  2. Select Tools then Map Network Drive
  3. Select H: in the Drive option field
  4. For staff:  Type \\uqistaff.uqi.uq.edu.au\<username> in the Folder option field. 
    For students:  Type \\uqistudent.uqi.uq.edu.au\<username> in the Folder option field
  5. Tick Reconnect at logon
  6. Click on connect using a different username. Type in UQ\<username> in the Username: field and enter your password in the Password: field
  7. Select Finish

Mapping a Connection to Your S and T (shared) Drive (staff only)

This will make your S or T departmental share drive accessible through 'My Computer'. 

  1. Open My Computer
  2. Select  Tools then Map Network Drive
  3. Select S: in the Drive option field
  4. In the Folder option field, type \\uqistaff.uqi.uq.edu.au\shared1 if you use the S drive; or \\uqistaff\uqi.uq.edu.au\shared2  if you use the T drive. 
  5. Tick Reconnect at logon
  6. Click on connect using a different username. Type in UQ\<username> in the Username: field and enter your password in the Password: field
  7. Select Finish

Apple Mac

Mapping a Connection to Your H Drive - Macintosh

  1. Select Go, Connect to Server (alternatively use Apple - K key)
  2. Type smb://uqistaff.uqi.uq.edu.au/<username> in the Server field
  3. Click Connect
  4. Enter UQ in Domain field and <username> and <password> when prompted
    If no Domain field enter UQ\<username> and <password> when prompted
     

Mapping a Connection to Your S (shared) Drive - Macintosh - (staff only)

  1. Select Go, Connect to Server (alternatively use Apple - K key)
  2. If you use the S drive, type smb://uqistaff.uqi.uq.edu.au/shared1  in the Server field, or if you use the T drive type smb://uqistaff.uqi.uq.edu.au/shared2 in the Server field
  3. Click Connect
  4. Enter UQ in Domain field and <username> and <password> when prompted
    If no Domain field enter UQ\<username> and <password> when prompted

 

 

Mapping a Connection to Your H Drive - Linux

For users connecting via a command shell;

note: Some Linux distributions may need "sudo" in the following line for them to work
  1. Make sure you have smbfs/smbclient installed
  2. Make a folder for your home directory to connect to.  Example: "Home Directory" (as used in following instructions)
  3. To connect:
    For staff:  Type in sudo smbmount //uqistaff.uqi.uq.edu.au/<username> "Home Directory" -o username=<username>/uq.  Type in <password>
    For students:  Type in sudo smbmount //uqistudent.uqi.uq.edu.au/<username> "Home Directory" -o username=<username>/uq.  Type in <password>
  4. To disconnect: type in sudo umount "Home Directory"

 

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