Education institutions offering programs to international students in Australia must be registered on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).

CRICOS registration guarantees that your institution and the courses you are undertaking in Australia meet the high quality standards set out by the Australian Government. 

UQ's CRICOS Provider Number: 00025B

 As an international student on a student visa, you must study with an institution and in a course that is registered on CRICOS.

Under the ESOS framework, you have the right to:

• Receive current and accurate information about courses, fees, study options and other information relevant to you.
• Sign a written agreement with your institution that outlines the services provided and fees payable and includes information about refunds.
• Receive a refund or to be placed in another course if your provider is unable to teach the course.
• Be informed about:
  • orientation and access to support services to help you adjust to life in Australia
  • who to contact
  • applying to course credit
  • deferring, suspending or cancelling your enrolment
  • your provider’s requirements for satisfactory progress in the courses you study, and academic support in case you are not progressing well.
  • the complaints and appeals process
  • your providers’ attendance policies

• Satisfy your student visa conditions
• Maintain Overseas Student Health Cover (OSHC) for the period of your stay
• Meet the terms and conditions of your education provider
• Inform your provider in case you change your address
• Maintain satisfactory course progress
• If attendance is recorded for your course, follow your provider’s attendance policy
• If you are under 18, maintain your approved accommodation, support and general welfare arrangements. 

For policy and procedures that affect you:

•  contact the student centre.

For your ESOS rights and responsibilities:

• contact the ESOS helpline on +61 2 6240 5069 or fill in the online enquiry form.

For visa matters:

• contact the Department of Immigration and Citizenship (DIAC) on 131 881 in Australia or contact the DIAC office in your country.