Changes to the health service

<p>
<span style="font-size:14px;"><span style="font-family:tahoma,geneva,sans-serif;">From 1 July 2017, the management and operation of the UQ Health Service and its clinics at St Lucia and Gatton will transfer to UQ Health Care.&nbsp;</span></span></p>

The St Lucia and Gatton clinics will continue to operate in the immediate term as they always have, servicing UQ students. The GPs, mental health professionals and most of the reception and nursing staff will continue to work at the health service under UQ Health Care. Your care will continue as before. Your health professional will still be able to access your health records, with your permission. 

 

Your test results will be sent to the clinic. You must make a follow-up appointment with a doctor to collect and discuss your results.

All current prescriptions and referrals from UQ Health Service will continue to be valid. For repeat prescriptions, please contact UQ Health Care to make an appointment. 

 

To make an appointment, please phone the St Lucia or Gatton clinic. Appointments can be made online for the St Lucia clinic at www.uq.edu.au/healthservice.

UQ Health Care Gatton: (07) 5460 1396
UQ Health Care St Lucia: (07) 3365 6210

No. With your consent UQ Health Care will be provided with health service records so you will not need to register as a new patient if you are currently registered with the health service. 

 

Yes, the majority of clinical practitioners will remain the same at the St Lucia and Gatton clinics.  

 

Yes, UQ Health Care will continue to provide health services to students from the same locations at St Lucia and Gatton. 

UQ Health Care St Lucia: Level 1, Gordon Greenwood Building, UQ St Lucia campus  
UQ Health Care Gatton: Ground Floor, N.W. Briton Administration Centre Annexe, UQ Gatton campus 
 

There will be no change to opening hours for the St Lucia and Gatton clinics. Appointments will continue to be available within the following hours:

St Lucia campus: Monday to Friday, 8:30am – 5:00pm
Gatton campus: Monday to Friday, 8:30am – 4:15pm

Services at UQ Health Care’s St Lucia and Gatton clinics will continue to be bulk billed for UQ students who hold a current Medicare or OSHC Allianz Global Assistance card, ensuring that you will face no upfront costs.
 
Other international, current UQ students and their dependants who have different medical insurance such as Medibank Private, NIB, BUPA or their home country government insurance will need to pay for their consultation at the time of service. These students will be charged a rebate/refund fee only and will have to claim this back from their fund.

All UQ staff and others who are eligible to use the service must pay full fee for service at the time of their consultation. Please enquire about what these costs are when making your appointment.

Yes, UQ Health Care will continue to provide the same services currently available at University of Queensland clinics including: 

  • General medicine (e.g. medicals, check-ups, injury treatment)
  • Drug and alcohol related issues
  • Immunisation (e.g. travel and course requirements)
  • Men's health (e.g. sexual health and testicular checks)
  • Mental health (e.g. anxiety and depression)
  • Referrals (e.g. specialists and pathology)
  • Sexual health (e.g. sexual health checks and contraception)
  • Skin checks (e.g. skin cancer screening)
  • Travel medicine (e.g. vaccinations and medications)
  • Wellness support (e.g. quitting smoking, losing weight, stress)

UQ Health Care will seek to deliver a comprehensive, proactive approach to student wellness to assist in improving the student experience at UQ. Over the next six months you will see many positive changes starting to take place and we look forward to sharing these updates with you.

After hours

If you require after hours care, you can contact the Family Care Services Home Visit Doctor Service on 13 7425.

Access to services

Dependants of current University of Queensland international students only are eligible to use the service.   

UQ Health Care’s St Lucia and Gatton clinics are only available to current UQ students and dependants of current international students. 

Should you wish to continue to use UQ Health Care’s services, you can make an appointment at the Annerley, Meadowbrook or Ipswich clinics. 

UQ Health Care’s University of Queensland clinics at St Lucia and Gatton are open only to UQ students and dependants of international students. 

Appointments

To make an appointment, please phone the St Lucia or Gatton clinic. Appointments can be made online for the St Lucia clinic at www.uq.edu.au/healthservice.

UQ Health Care Gatton: (07) 5460 1396
UQ Health Care St Lucia: (07) 3365 6210

Clinics

UQ Health Care complies with the Privacy Amendment Act 2000. All information collected is treated as ‘sensitive information’. All patients’ health records and information are handled and stored in a manner that protects the privacy of the patient.

 

In all cases, please see the receptionist upon your arrival at the medical centre. They will access your needs and check you in. If you are suffering from any of the following, inform the receptionist without delay:

  • Chest pain
  • Difficulty breathing
  • Bleeding
  • Convulsions
  • Vomiting

UQ Health Care’s St Lucia and Gatton clinics are located at the University of Queensland’s St Lucia and Gatton campuses. UQ Healthcare also operates clinics in Annerley, Meadowbrook and Ipswich. 


St Lucia: Level 1, Gordon Greenwood Building, UQ St Lucia campus  
Gatton: Ground Floor, N.W. Briton Administration Centre Annexe, UQ Gatton campus 
Annerley (Cornwall Street Medical Centre): Level 4, 20 Cornwall Street (within PACE building), Woolloongabba
Meadowbrook: Shop 8, Meadowbrook Shopping Village, 259 Loganlea Road, Meadowbrook 
Ipswich (Bremer Medical Centre): Building F, 11 Salisbury Road, Ipswich 

Costs

Yes. Please note that the cost may not be covered by your OSHC policy as there is a 12 month waiting period for any pre-existing illness to be claimable. You cannot claim for costs arising during the waiting period if such costs arise from a pre-existing condition. The waiting period is calculated as 12 months (or, in the case of pre-existing conditions of a psychiatric nature, 2 months) commencing from:

the date you or your Dependant (as the case may be) arrived in Australia; or
the date your Student Visa was granted, whichever is the later date.

For more information: https://www.oshcallianzassistance.com.au/about_oshc.aspx

Current UQ students who hold a Medicare or OSHC Allianz Global Assistance card can be bulk or direct billed, i.e. you do not have to pay a gap. The dependants of international students who have OSHC Allianz insurance, will also be direct billed.

Other international, current UQ students and their dependants who have different medical insurance such as Medibank Private, NIB, BUPA or their home country government insurance, will need to pay for their consultation at the time of service. These students will be charged a rebate/refund fee only and will have to claim this back from their fund.

Counselling

UQ Student Services have counselling available and some very useful short courses for improving study. Visit the UQ Student Services website or ph 07 3365 1704.

Dentistry

Dental School Clinics

The School of Dentistry Clinic is now the UQ Oral Health Centre (UQOHC) and is located at 228 Herston Road, Herston on the corner of Bramston Terrace and Herston Road.  The UQ Oral Health Centre is at the forefront of dental excellence and features the most advanced dental equipment and facilities to ensure our patients receive affordable, quality, comprehensive dental care. 

A treatment assessment is required to ascertain patient’s suitability for the clinic. Phone: (07) 3365 8019.

 

No.

There is a private dentist downstairs in the UQ Union building (Bldg 21C). Please contact them directly regarding services, appointments and fees.
Phone: (07) 3870 0511 

The School of Dentistry Clinics at the UQ Oral Health Centre (UQOHC) is located at 228 Herston Road, Herston on the corner of Bramston Terrace and Herston Road.  The UQ Oral Health Centre is at the forefront of dental excellence and features the most advanced dental equipment and facilities to ensure our patients receive affordable, quality, comprehensive dental care. 
A treatment assessment is required to ascertain patient’s suitability for the clinic. 
Phone: (07) 3365 8019
 

Exams

If you miss an exam you will need to apply for a special exam. Find out more at UQ's myAdvisor website.

Note: a medical certificate for missing an exam cannot be given unless you are genuinely unwell.

Immunisations

No. Due to the high demand for our medical services for students, UQ Health Care St Lucia is unable to offer childhood immunisations or complete the Centrelink forms associated with them. Parents are asked to contact a GP in their community for this service.

Yes. You need to see a doctor to have your immunisation history reviewed and further immunisations authorised. You must see a UQ Health Care doctor if you wish to have your immunisations given by a nurse for medico-legal reasons.  The doctor will give you an Immunisation schedule with the timeframe and dates for the immunisations you require and the costs.  The UQHS has many of the vaccines on site and after you pay for the vaccine you require that day, our nurse will immunise you.

You must bring your Immunisation form with you each time you return for a vaccine and vaccines will not be given after 3.30pm.

It is helpful if you can bring any previous Immunisation history you may have to your appointment with the doctor.

International students

If you require an interpreter service, please contact the Translator and Interpreter Service on 1300 131 450. If you require an Australian Sign Language Interpreter, please contact Deaf Services Queensland on 1300 123 752.

 

Yes, dependant family members of international UQ students are eligible to access UQ Health Care’s St Lucia and Gatton clinics. 

 

No, UQ Health Care does not provide visa medicals at its University of Queensland clinics at St Lucia and Gatton. The current migration medical services provider is Bupa Medical Services.  

To contact Bupa Medical Visa Services, phone 1300 794 919 or email enquiries@bupamvs.com.au

Yes. Please note that the cost may not be covered by your OSHC policy as there is a 12 month waiting period for any pre-existing illness to be claimable. You cannot claim for costs arising during the waiting period if such costs arise from a pre-existing condition. The waiting period is calculated as 12 months (or, in the case of pre-existing conditions of a psychiatric nature, 2 months) commencing from:

the date you or your Dependant (as the case may be) arrived in Australia; or
the date your Student Visa was granted, whichever is the later date.

For more information: https://www.oshcallianzassistance.com.au/about_oshc.aspx

Mental Health Care Plan

You need to make a longer appointment with a doctor to have a Mental Health Care Plan done.  This will enable to enable you to access psychologists or other allied health professionals free under Medicare or your OSHC Allianz insurance.  Students with other international insurance such as NIB, Medibank Private or BUPA would have to pay the rebate fee to see the psychologist or counsellor and then claim  this back from their fund.

Opening hours

St Lucia campus: Monday to Friday, 8:30am – 5:00pm
Gatton campus: Monday to Friday, 8:30am – 4:15pm

Optometry

No. You will need to see an optometrist for this. Most optometrists will bulk bill Medicare for the consultation.  Those students with international OSHC insurance will need to pay for the consultation and claim the rebate back from their fund.

The cost of the glasses and prescription lenses is not covered and must be paid for by the student.

Physiotherapy

UQ Health Care does not have a physiotherapist on site. There are physiotherapists available on the St Lucia campus at the student physiotherapy clinic in the Therapies building − phone (07) 3365 2232.  Private physiotherapists (Brisbane Sports & Spinal) are located on the ground floor of the UQ Union building (21C). Please phone (07) 3871 0633 to make an appointment or to enquire about their fees.

Physiotherapy is not covered by basic Medicare or OSHC policy cover.

Prescriptions

Yes. You must return for another appointment as it is important that your doctor reviews your condition before giving any further prescriptions.  It is important to take note of when your prescription will run out and book the appointment before you have no more medication.

Referrals

No. It is illegal in Australia to backdate a referral. It is the responsibility of the patient to ensure that they have a current referral before they make or attend an appointment with a specialist.

Yes. Medicare Australia and all OSHC insurance funds require all patients to have a current referral from a GP before seeing the specialist.

Services

For minor cuts, grazes and headaches, first aid items such as bandaids and simple analgesics can be purchased over the counter at the Campus Pharmacy saving you a long wait to see a nurse at UQ Health Care.

UQ Health Care’s clinics at St Lucia and Gatton will continue to provide the same range of medical services to University of Queensland students, including general medical services, treatment for drug and alcohol-related issues, immunisations, men’s health, mental health, referrals, sexual health, skin checks, travel medicine, health and wellness support and women’s health. 

Tests

Yes. You must make another appointment with the same doctor to collect and discuss your results.  Results will not be given out over the phone or by the nursing staff.

It is important to come to the front desk two weeks after your test to pick up results. This is important in case a result does not come back electronically from the lab. This can happen and we do not necessarily know for a few weeks until we get lab printouts of Pap smears done in the previous month. If the results are not there, please ensure you follow up with your doctor – either phone call or make an appointment to make sure you know the result.

Travel advice

Please make an appointment at least 6 weeks prior to travel date if possible. This allows plenty of time for all your immunisations to be given. Some immunisations require more than I dose to boost your immunity.