UQ Health Service

 

Frequently Asked Questions

Access to services

No. The service is only available to current UQ students but we can forward a copy of your record to your new doctor.

Current UQ students are our first priority. Current staff members are encouraged to find a community GP for regular medical care, but can visit the UQHS clinic for work-related reasons (e.g. travel vaccines) or emergencies. Visitors to campus can obtain treatment for medical emergencies.  Past students and family members of students or staff should find a community GP.

After hours

There are several clinics in the St Lucia area with extended hours into the evening and Saturday and Sunday when the Health Service is closed. Nearby clinics include Taringa 7 Day (opposite Hungry Jacks) ph 3870 7239 (7am to midnight, 7 days a week) and Indooroopilly Day & Night ph 3878 3733.

For medical emergencies call Wesley Hospital 24 hr Emergency Centre (ph 3232 7333). For a house visit after hours phone Family Care Medical Services (ph 3831 9999). Ask about fees when you phone.

OSHC Worldcare card holders can get medical advice by phoning the 24 hour student assistance line (ph 1800 814 781).

For afterhours treatment on Gatton campus phone 3830 5730 or Gatton hospital ph 5468 4188.

Do not go to the emergency centre of a Queensland Public Hospital if you have a routine illness. This should only be used for an emergency. You could call 1300HEALTH, a government sponsored medical helpline available 24 hours per day.

Appointments

You can book an appointment at St Lucia campus by using the booking tab on the home page of Health Service. This service is only available for existing patients and for short appointments only. Further information is available on the booking site.

General practice services at UQ Ipswich campus will now be provided by UQ Health Care Ipswich.

UQ Health Care is wholly-owned UQ and operates clinics under the Commonwealth Government’s GP Super Clinics initiative.

Visit UQ Health Care Ipswich's website.

If your visit is for any of the following, you will need to make a long appointment:

  • Chest pain
  • Chronic back pain
  • Dizziness
  • Feeling tired  
  • A full check-up
  • Headaches     
  • Mood and emotional problems
  • Multiple problems
  • Poor sleep
  • Pregnancy
  • Sexual health
  • Travel advice 
  • Weight or diet advice

 

A standard consultation with a doctor is 10 minutes long. If you have a complex concern, or more than one concern, please ask for a longer appointment.

UQ Health Service is a very busy clinic. You may have to wait several days for a routine appointment. Some appointments are available each day for people who are sick on that day. Telephone early in the day to access one of these appointments.

UQ Health Service also has registered nurses who are available for medical advice and certificates.

No. We are investigating a web-based appointment booking system but it is not available yet.

For appointments on the:

St. Lucia campus call 07 3365 6210. Hours: Monday to Friday between 8.30am – 5.00pm.

Gatton campus call 07 5460 1396. Hours: Monday to Friday between 8.30 am – 4.15pm.

Ipswich campus call 07 3381 1210. Hours: Monday to Friday between 8.30 am – 4.15pm.

Costs

Yes but the cost will not be covered by your OSHC policy as there is a 12 month waiting period for any pre-existing illness to be claimable under your Overseas Student Health Cover.

Current UQ students who hold a current Medicare, OSHC Worldcare or Medibank Private Health cover card can be direct billed, i.e. you do not have to pay upfront and reclaim the cost from your fund.

Other current UQ students who do not have any of the cards above, will need to pay for their consultation at the time of service. Current UQ students will be charged refund only.

All others who are eligible to use the service must pay a fee for service at the time of their consultation. Please enquire about what these costs are when making your appointment.

 

Counselling

Student Support Services have counselling available and some very useful short courses for improving study. Visit their website or telephone 07 3365 1704.

Dentistry

Dental School Clinics

The School of Dentistry Clinics located in the CBD, offer heavily discounted services. Students with health care cards may also receive free treatment. A treatment assessment is required to ascertain patient’s suitability for the teaching program. Phone: 07 3870 0511

 

No. There is a private dentist near the main refectory on the St Lucia campus. Ph 07 3870 0511
. Hours: Mon to Fri 8:30am – 5pm.

Exams

If you miss an exam you will need to apply for a special exam. Find out more at UQ's myAdvisor website.

Note: a medical certificate for missing an exam cannot be given unless you are genuinely unwell.

Immunisations

Due to high demand for services for students St Lucia Health Service is unable to offer childhood immunisations or complete the Centrelink forms associated with them.

You need to see a doctor to have your immunisations ordered. The doctor will give you a schedule with the timeframe for the immunisations you require and the costs. Once the immunisations have been ordered you do not need to see the doctor each time you return for immunisations. You must see a Health Service doctor if you wish to have your immunisations given by a Health Service nurse for medico-legal reasons.

International students

For an immigration visa you should contact Medibank Private Health Solutions, telephone (07) 3307 9444. They are located on Level 7, 340 Adelaide Street, Brisbane.

Any overseas student taking Attention Deficit Hyperactivity Disorder (ADHD) medications needs to be aware that these drugs are strictly controlled in Australia. Australian customs service will not allow you to bring in large quantities of this class of drug. To access a new prescription the patient must see a psychiatrist who may or may not prescribe the drug. It should also be noted that no refund for the specialist visit or the medication would be covered by OSHC policy as this is a pre-existing condition and therefore not covered for the first 12 months of your time in Australia.

Yes but the cost will not be covered by your OSHC policy as there is a 12 month waiting period for any pre-existing illness to be claimable under your Overseas Student Health Cover.

Medications

Any overseas student taking Attention Deficit Hyperactivity Disorder (ADHD) medications needs to be aware that these drugs are strictly controlled in Australia. Australian customs service will not allow you to bring in large quantities of this class of drug. To access a new prescription the patient must see a psychiatrist who may or may not prescribe the drug. It should also be noted that no refund for the specialist visit or the medication would be covered by OSHC policy as this is a pre-existing condition and therefore not covered for the first 12 months of your time in Australia.

Mental Health Care Plan

You need to make a longer appointment with a general practitioner to have a mental health care plan done to enable you to access psychologists, psychiatrists or other allied health professionals free under the Medicare scheme.

Opening hours

The St. Lucia campus is open Monday to Friday between 8.30am – 5.00pm.

The Gatton campus is open Monday to Friday between 8.30 am – 4.15pm.

For opening hours at UQ Health Care Ipswich, visit the UQ Health Care Ipswich website

Optometry

No. You will need to see an optometrist for this. Most optometrists bulk bill for the consultation but you must pay for the cost of your glasses.

Physiotherapy

UQ Health Service does not have a physiotherapist on site. There are physios available on the St Lucia campus at the student Physio clinic in the Therapies building − ph 3365 2232. Private physios are located at UQ Sport under the Rugby grandstand phone number 3871 0633. Enquire about the costs when making your appointment. Physio is not covered by basic Medicare or OSHC policy cover.

Prescriptions

Yes. It is important that your doctor reviews your condition before giving any further prescriptions.

Referrals

No. It is illegal to backdate a referral.

Yes. Medicare Australia require any patient seeing a specialist to have a current referral. This also applies to OSHC card holders.

Services

First aid items such as bandaids and simple analgesics can be purchased over the counter at the campus pharmacy saving you a long wait to see a nurse at Health Service.

Our services include:

• General medicine (e.g. medicals, check-ups, injury treatment)

• Drug and alcohol related issues

• Immunisation (e.g. travel and course requirements)

• Men's health (e.g. sexual health and testicular checks)

• Mental health (e.g. anxiety and depression)

• Referrals (e.g. specialists and pathology)

• Sexual health (e.g. sexual health checks and contraception)

• Skin checks (e.g. skin cancer screening)

• Travel medicine (e.g. vaccinations and medications)

• Wellness support (e.g. quitting smoking, losing weight, stress)

• Women's health (e.g. pap smears, contraception, pregnancy testing/advice)

 

Tests

Yes. Please make another appointment with the same doctor to collect and discuss your results.

It is important to come to Health Service’s front desk two weeks after your test to pick up results. This is important in case a result does not come back electronically from the lab. This can happen and we do not necessarily know for a few weeks until we get lab printouts of Pap smears done in the previous month. If the results are not there, please ensure you follow up with your doctor – either phone call or make an appointment to make sure you know the result.

Travel advice

Please make an appointment at least 6 weeks prior to travel date if possible. This allows plenty of time for all your immunisations to be given. Some immunisations require more than I dose to boost your immunity.