The Halls of Residence has a Service Level Agreement (SLA) with the Property and Facilities Division to maintain the Halls in accordance to The University of Queensland standard. If your room or any common area requires any maintenance, please complete the Maintenance Request Form below. Your request will be responded to in the outlined times:

• Urgent – Response 0 - 4 hours
• Important – Response 0 - 24 hours
• Non Urgent – Response 0 - 72 hours

The Property and Facilities Division will leave a calling card on the back of your door advising the status of your maintenance request.  Any maintenance items that have not been reported before you vacate the Halls will be charged to your account.