Guidelines:
The normal expectation is that most matters of concern to research higher degree candidates will be resolved at the local level. While not every difficulty is resolved to everyone's satisfaction at that level, the great majority are. Therefore, candidates who consider that they have a problem with any aspect of their candidature should first discuss the situation with their advisors and attempt to reach a solution with their advisory team.
If it is not possible to reach a solution with the advisory team, the candidate should then seek the advice and assistance of the school postgraduate coordinator. If the school postgraduate coordinator cannot help resolve the situation, the candidate should then consult the Head of School. If the matter still remains unresolved, the candidate should then approach the Dean, UQ Graduate School, for assistance. The Dean may refer the matter to the Research Higher Degrees Committee for advice if that is appropriate.
The University of Queensland Student Union also provides independent advice and assistance through the Postgraduate Organiser.
A student grievance does not arise if the complaint relates to:
The university has specific policies and procedures to handle issues relating to the above areas as provided for in the Handbook of University Policies and Procedures (HUPP).
A student grievance may arise from the alleged failure of the University to follow the procedures it sets down in each of the above areas for the resolution of an issue.
University Policies
The Handbook of University Policies and Procedures (HUPP) contains the official policies and procedures of the University approved by Senate.