Software
Site Licenses
A site license means the software can be installed and used freely on University owned computers.
We currently hold site licenses for the following software:
- SPSS 20
- ARC GIS 10
- Paint Shop Pro
- Endnote 12
- Sigmaplot 11
- SAS 9.3
- Ashampoo Burning Studio
Standard Operating Environment
The Gatton Campus has a Standard Operating Environment (SOE) in place. This means that there is a common application suite that is installed to all computers. The SOE for the Faculty of Science on the Gatton Campus consists of:
- Windows 7 64 Bit
- Office 2010
- Adobe Reader
- Sophos Antivirus
- Citrix client
- Flash plug-in
- Shockwave plug-in
- SMS Client
- MSN Messenger
- Internet Explorer
- Microsoft Media Player
For Laptops the following additional software is installed:
- Cisco VPN client
- Ipass client
Managed Operating Environment
The Gatton Campus in addition to specifying an SOE also delivers a Managed Operating Environment (MOE) via a product called SMS. The key services delivered through the Managed Operating Environment approach are as follows:
- Remote Desktop Support
- Application Deployment
- Windows Security Updates
- Antivirus updates
- PC auditing
How to purchase software
Information Technology Services (ITS) deliver to the University a central purchasing service for the purchase of applications. Software Licensing and Maintenance negotiate on behalf of the University for the best possible purchasing prices for common applications. The software licensing web page lists the education price for many common applications. In addition the University has a license agreement with Microsoft for the provision of their applications. This agreement is referred to as the CAUDIT agreement. A number of commonly used applications are covered under this agreement. These include:
- Microsoft Windows
- Microsoft Office Professional (incl Publisher)
- Microsoft Visual Studio Pro 2010
- Microsoft Core Client Access Licenses (Windows, Exchange, SMS and Sharepoint)
- Microsoft SQL Client Access Licenses
- Microsoft Terminal Services Client Access Licenses
Software Licensing can be contacted on:
Telephone: 0 7 3365 6000
Facsimile: 07 3365 3967
E-Mail: software.licences@its.uq.edu.au
How to get software installed
Please log a call with the ITS Helpdesk. A support technician will attend to assist with the installation.
Software for use at home
Discounted Microsoft software is available for staff & students working from home.
Visit the UQ connect web site for further detail.
How to get help
Should a staff member have a support request this should be logged with the ITS Service Desk. Your call will be recorded and assigned an ITSM case number which will be emailed to you for future reference. Your case will be prioritized and tracked to ensure SLA response times are met. The helpdesk should always be the point of contact and staff should not contact computing support officers (CSO) directly.
To contact the ITS Service Desk:
ITS Service Desk (8:00am to 10:00pm Monday to Friday, Saturday, Sundays & Public Holidays 9am to 5pm)
Phone: 336 56000 St Lucia staff
336 54329 Gatton staff
