IT Policies and Guidelines

IT Policies and Guidelines Gatton Campus 

The Information Technology and Services Policy and Planning (ITSPP) Committee facilitates the integration of IT planning with the overall strategic planning and budget processes of the University.

UQ Policies

• Private Access to Computers by Students
• Internet Code of Practice
• Telecommunications Network Management
• Information Technology Security Management
• Email for Staff and Students
• Use of Directory and Email Messaging System
• IS18

UQ Guidelines

• Information and Communication Technology Project Management
• Information and Communications Technology (ICT) Plan
• ICT Plan Implementation Status at September 2004
• Information Technology Services Framework
• Guidelines in the use of IT Resources
• Website development guidelines
• Multimedia Authoring Guidelines
• Purchasing Guidelines

IT Services at GattonS

Gatton provides a range of ICT services in addition to those centrally provided by the University of Queensland . These services are delivered to ensure a common approach to ICT across the Faculty to facilitate the Teaching and Learning and Research activities of the Faculty.

How to get help

Should a staff member have a support request this should be logged with the ITS Service Desk. Your call will be recorded and assigned an ITSM case number which will be emailed to you for future reference.  Your case will be prioritized and tracked to ensure SLA response times are met.  The helpdesk should always be the point of contact and staff should not contact computing support officers (CSO) directly. 

To contact the ITS Service Desk:

ITS Service Desk (8:00am to 10:00pm Monday to Friday, Saturday, Sundays & Public Holidays 9am to 5pm)

Phone: 336 56000 St Lucia staff

336 54329 Gatton staff

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