Why Study with ACPACS?
Conflict management and communication skills are essential in most occupations and are highly sought after by a range of employers. Whether you would like to develop your conflict management skills for use in your current career, or plan to build yourself a future career in conflict resolution, ACPACS has the courses for you.
Flexible Learning Options
ACPACS’ Mediation and Conflict Resolution Program is one of the largest providers of conflict resolution education and training in Australia. Our programs are taught in both Melbourne and Brisbane and workshops are taught in intensive mode, usually in blocks of 3-5 days although shorter courses are also available. All courses include a balance of academic theory and industry-based practical skills, and are specifically designed to encourage active learning. Individualised coaching and constructive feedback on performance is provided throughout the workshops and you are encouraged to reflect on and continuously develop your skills.
World Class Trainers
ACPACS lead trainers are experts in the areas of mediation, negotiation, communication skills, complaints handling and investigation, as well as business, commercial and international conflict resolution. They all have experience in practice, so understand and incorporate the real-world application of the content they teach.
Get Accredited!
ACPACS courses are recognised for National Mediator Accreditation and Family Dispute Resolution Practitioner Accreditation. Many of our workshops also provide CPD points for a variety of professions with continuing education requirements.
Who Studies with ACPACS?
ACPACS students come from a wide range of backgrounds. They include lawyers, teachers, social workers, counselors, business managers, human resource practitioners, industrial relations workers, company directors, psychologists and many others.
ACPACS is committed to continuous improvement of its workshops to ensure that it meets the professional needs of its clients and participants both in terms of quality of delivery and workshop content. This continuous improvement is informed by regular detailed evaluations. These evaluations consider the effectiveness of the workshops themselves, as assessed by the participants, and the desirability of revising and expanding the workshop packages.
- Quality of delivery
- Suitability of workshop design and structure to learning needs
- Currency and accuracy of materials
- Relevance of content to need
- Quality of service.
Reports against these criteria are generated after each workshop in order to track trends and support ACPACS' commitment to ongoing improvements to workshops.
